Gracias Store will not accept any return or refund on all delivered goods.
However, if the items is under warranty, we will accept the return or refund based on case by case.
The returned goods/products will be checked and should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund.
Gracias Store will also not be responsible if your shipment is lost during the return transit.
Once we have checked and confirm the goods/products, customer will received their refund within 5~10 days after the confirmation.
Please contact us at [email protected] if you have any questions or doubts.